Technology Help Desk
The Information Technology department administers a “Help Desk” to assist SCOE employees in using technology. SCOE staff should contact the Help Desk for Windows and Mac support, email help, answers to software questions, assistance ordering hardware and software, computer equipment set-up (3-days notice, please), video/teleconferencing scheduling, and connectivity issues.
To obtain technical support, send an email message to helpdesk@scoe.org with a detailed description of the assistance needed. If it’s not possible to email, please call 524-TECH (8324).
Email Accounts
Applications for email accounts may be submitted by an employee’s supervisor or, with supervisor approval, by employees themselves. The application form is available online (see Forms & Documentation box at right). SCOE uses a Web-based email system known as Zimbra.
Help with Zimbra
See the boxes at right for answers to frequently asked questions, a how-to guide for common email functions, and information about how to connect your iPhone or iPad to Zimbra.
Deleting Email Accounts
Supervisors should notify the Help Desk to delete e-mail accounts for departing employees. See the Employee Separation Procedure, Email and User Accounts (pdf) for complete information.
Technology Orders
Hardware
SCOE maintains a list of recommended laptop and desktop computer systems from Dell and Apple, our two preferred vendors. Ordering the recommended systems ensures that SCOE receives the best possible price and allows the Information Technology staff to obtain the best possible warranty service.
Recommended Standard Computer Configurations (pdf)
Instructions for Ordering Dell Computers (pdf)
Instructions for Ordering Apple Computers (pdf)
Technology Acquisition Request Form
Software
SCOE has simplified the process for ordering common software products. To order software, download the Software Order Form (pdf), fill it out, and return it to Information Technology (IT). The software is ordered by IT and billed to your department. IT staff will install the software when it arrives.
Teleconferences
Procedures for teleconferencing (also known as conference calling) are in the Forms and Documentation box at upper right. If you do not have a conference folder as described in the procedures, please email helpdesk@scoe.org to get one.
Video Conferences & Webcasts
SCOE staff participating in video conferences and webcasts should use the Video/Webcast Request form to reserve equipment and technical assistance (see Forms & Documentation box at upper right). The form should be submitted ten days prior to an event if it is being hosted by SCOE and five days prior to the event if it is not being hosted by SCOE.