Forms & Documentation
Technology Help Desk
The Information Technology department administers a “Help Desk” to assist SCOE employees in using technology. SCOE staff should contact the Help Desk for Windows and Mac support, email help, answers to software questions, assistance ordering hardware and software, computer equipment set-up (3-days notice, please), video/teleconferencing scheduling, and connectivity issues.
Zoom Phones for SCOE Employees
Over the next month, all departments at the Skylane office will be migrating to a new Zoom phone system. Click here for instructions on initial set up.
Email Accounts
Applications for email accounts may be submitted by an employee’s supervisor or, with supervisor approval, by employees themselves. The application form is available online (see Forms & Documentation box at left). SCOE uses Google's Web-based email system known as Gmail. It is best to use Gmail with the Chrome browser, which is available for download here.
Help with Gmail: See the boxes at left for answers to frequently asked questions, a how-to guide for common email functions, and information about how to connect your iOS or Android device to Gmail.
Deleting Email Accounts: Supervisors should notify the Help Desk to delete e-mail accounts for departing employees. See the Employee Separation Procedure, Email and User Accounts (pdf) for complete information.
Technology Orders
Hardware: SCOE maintains a list of recommended laptop and desktop computer systems from Dell and Apple, our two preferred vendors. Ordering the recommended systems ensures that SCOE receives the best possible price and allows the Information Technology staff to obtain the best possible warranty service. Please contact IT at helpdesk@scoe.org for hardware and software quotes.